AM I QUALIFIED FOR A REPLACEMENT UNDER WARRANTY?
If your goodr sunglasses frames break, the lenses get scratched, or they become damaged in some other way within 1 year from your purchase date, you are eligible for a warranty!! Start your claim by clicking here.
Please know that goodr.com can not help with warranties outside of the U.S.
OUTSIDE THE U.S.?
No worries! Just contact the correct customer service team for the country you’re in from our list below. If your country of residence isn’t listed below then we unfortunately can’t complete a warranty service request for you at this time.
WHAT IS YOUR RETURN POLICY?
We allow for returns up to 30 days after a package is delivered. We do not offer exchanges, even if you give us adorable puppy dog eyes.
To help get you there we offer a 30-day return period on all items ordered on goodr.com with the following caveats:
• Any returned items must be in the same condition as delivered to you, meaning they are unworn, unused, and undamaged (exceptions to damage from bear attacks made on a case-by-case basis)
• Warranty runs from the original purchase date
• All returns must be initiated from original point of sale (i.e. goodr.com)
• We do NOT accept returns on items that are specifically marked “FINAL SALE.”
• We do NOT currently accept returns on any Canadian, APO/FPO/DPO, and non-US orders. All International sales are final.
You may start a return by following this link.
AM I ABLE TO REPLACE SUNNIES THAT HAVE ALREADY BEEN REPLACED THROUGH WARRANTY?
We are unable to replace sunnies that have already been replaced through our warranty. Each pair of shades is eligible to receive a one-time replacement within the 1-year window. We’re sorry for any inconvenience this may cause!
MY SUNNIES GOT LOST OR STOLEN, ARE THEY COVERED UNDER WARRANTY?
We understand how it feels to be separated from your beloved goodrs. Unfortunately, we are unable to process replacements in these instances. We are sorry for any inconvenience this may cause.
I’M GETTING ERROR MESSAGES WHEN ATTEMPTING TO PROCESS A WARRANTY, WHAT’S THE DEAL?
Our warranty policy covers product defects within one year of purchase. We do not offer replacements for damages caused by misuse or accidents. Likewise, lost sunglasses are not covered under the warranty.
You can access our automated warranty portal here for self-service replacements, subject to certain limits.
Some common reasons why you might not be able to process a request include placing multiple claims within a short period or attempting to claim an item received through a warranty.
If you have a valid claim but cannot process it through our self-service portal, please contact our customer service team for a review of your case.
